Privacy Policy

Tonybet Canada | tonybet-canada.org.

Effective Date: May 23, 2025.

Last Updated: May 23, 2025.

1. Introduction

Welcome to Tonybet Canada. We are committed to protecting the personal information of every player, visitor, and user who interacts with our platform. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data in connection with your use of our website and services.

Tonybet Canada operates in compliance with Canadian federal and provincial data protection legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation such as Quebec's Law 25 (Act Respecting the Protection of Personal Information in the Private Sector), British Columbia's Personal Information Protection Act (PIPA BC), and Alberta's Personal Information Protection Act (PIPA AB). Where our operations intersect with players in Ontario, we also adhere to the standards set by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario.

By accessing or using our platform, you consent to the collection and processing of your personal information as described in this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Who We Are

Tonybet Canada is an online gaming and sports betting platform serving Canadian players. Our registered contact for privacy inquiries is:

Privacy Officer.

Tonybet.

Email: [email protected].

If you have questions, concerns, or wish to exercise any of your data rights, please contact our Privacy Officer using the details above.

3. Information We Collect

We collect personal information from you in several ways and for several purposes. The categories of personal data we may collect include:

3.1 Information You Provide Directly

Identity Information: Full legal name, date of birth.
Contact Information: Email address, telephone number, residential address, province of.
Account Credentials: Username, password (stored in encrypted form).
Financial Information: Payment method details, including information related to Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa or Mastercard card details, or cryptocurrency wallet addresses used for deposits and withdrawals in Canadian dollars (CAD).
Verification Documents: Government-issued photo identification, proof of address, or other Know Your Customer (KYC) documentation required under anti-money laundering (AML).
Self-Exclusion and Responsible Gambling Declarations: Any limits, exclusions, or preferences you set relating to responsible.

3.2 Information Collected Automatically

Technical Data: IP address, browser type and version, device type, operating system, screen.
Usage Data: Pages visited, links clicked, time spent on pages, features accessed, game history, sports bets.
Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics identifiers, and similar technologies (see Section 10 for more detail).
Geolocation Data: Province or territory of access, used to verify eligibility and regulatory.

3.3 Information From Third Parties

Payment Processors: Transaction confirmation and fraud screening data from Interac, iDebit, InstaDedit, and card.
Identity Verification Providers: Data returned from third-party KYC and age verification.
Regulatory Bodies: Information shared or requested by iGaming Ontario (AGCO), BCLC, AGLC, or other applicable provincial.
Fraud and Security Services: Risk scores and flagged activity from fraud prevention.

4. Legal Basis for Processing

Under PIPEDA and applicable provincial privacy laws, we collect, use, and disclose personal information only with your knowledge and consent, or where another lawful basis applies. The lawful bases we rely on include:

Basis	Examples
Consent	Account registration, marketing communications, cookie preferences
Contractual Necessity	Processing deposits and withdrawals, managing your account, paying winnings
Legal Obligation	AML compliance, age verification, tax reporting, regulatory reporting to AGCO or other bodies
Legitimate Interests	Fraud detection, platform security, improving our services

You may withdraw consent at any time for activities based on consent, such as marketing. Withdrawal of consent does not affect the lawfulness of prior processing.

5. How We Use Your Information

We use your personal information for the following purposes:

Account Management: Creating, maintaining, and securing your player.
Payment Processing: Facilitating deposits and withdrawals in CAD using methods including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and supported.
Identity Verification and AML Compliance: Verifying your identity, age, and province of residence as required by Canadian law and applicable gaming.
Regulatory Compliance: Meeting obligations under AGCO licensing conditions, BCLC, AGLC requirements, and federal AML legislation (FINTRAC).
Customer Support: Responding to your inquiries, complaints, and support requests in English or.
Responsible Gambling: Monitoring play patterns, enforcing self-exclusion requests, and directing players to responsible gambling resources where.
Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, cheating, or abuse of our.
Marketing and Promotions: Sending you information about bonuses, free spins, match offers, and promotions — only where you have consented to receive such.
Service Improvement: Analysing usage patterns to enhance user experience, fix bugs, and develop new.
Legal Proceedings: Preserving and disclosing information where required by court order, law enforcement request, or regulatory.

6. Disclosure of Your Personal Information

We do not sell your personal information. We may share your data with the following categories of third parties under appropriate contractual safeguards:

Payment Service Providers: Interac, iDebit, InstaDebit, Visa, Mastercard, and cryptocurrency payment processors, solely for the purpose of processing your.
KYC and Identity Verification Partners: Third-party providers that assist with age verification and identity.
Regulatory and Law Enforcement Authorities: iGaming Ontario, AGCO, BCLC, AGLC, FINTRAC, Canada Revenue Agency (CRA), and law enforcement agencies where disclosure is required by law or gaming licence.
IT and Infrastructure Providers: Hosting, cloud services, and security vendors who process data on our behalf under strict data processing.
Analytics Providers: Anonymised or pseudonymised data may be shared with analytics partners to improve our.
Professional Advisors: Lawyers, auditors, and accountants bound by professional confidentiality.

All third-party processors are contractually required to maintain the confidentiality and security of your personal information and to use it only for the purposes we specify.

7. Retention of Personal Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. Specifically:

Account Records: Retained for a minimum of 5 years following account closure, as required under Canadian AML legislation and gaming.
Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in accordance with FINTRAC.
KYC Documents: Retained for the duration of your account and for 5 years after account.
Marketing Preferences: Retained until you withdraw consent or request.

When your data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. These measures include:

SSL/TLS Encryption for all data transmitted between your device and our.
Encryption at Rest for sensitive data stored in our.
Access Controls limiting data access to authorised personnel only.
Regular Security Audits and penetration.
Staff Training on data protection and privacy.

While we take all reasonable steps to protect your data, no online transmission or storage system is completely secure. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

9. Your Privacy Rights

Under PIPEDA and applicable provincial laws, you have the following rights with respect to your personal information:

Right of Access: You may request a copy of the personal information we hold about you.
Right of Correction: You may request that we correct inaccurate or incomplete.
Right to Withdraw Consent: You may withdraw consent for discretionary processing (such as marketing) at any time.
Right to Complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have breached your privacy rights. Quebec residents may also contact the Commission d'accès à l'information (CAI).
Right to Be Informed: You have the right to know what personal data we hold, why we hold it, and with whom it is.

Quebec Residents (Law 25): Residents of Quebec have additional rights under Act 25, including the right to data portability and the right to request that automated decisions be explained. We honour these rights upon verified request.

To exercise any of your rights, please submit a written request to [email protected]. We will respond within 30 days as required under PIPEDA, or within the shorter timelines required by applicable provincial law.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our platform. The types of cookies we use include:

Strictly Necessary Cookies: Required for the website to function, including session management and security features. These cannot be disabled.
Analytics Cookies: Help us understand how players use our platform so we can improve the experience. Used in anonymised or pseudonymised form.
Marketing and Preference Cookies: Used to remember your preferences and, where consented, to deliver relevant promotional content about bonuses and offers.

You may manage your cookie preferences at any time through our cookie consent banner or your browser settings. Disabling non-essential cookies may affect certain features of the platform.

11. Responsible Gambling and Data

We are committed to promoting safer gambling. As part of this commitment, we may use your personal data to:

Monitor betting and gaming activity for signs of problem gambling.
Enforce cooling-off periods, deposit limits, session limits, and self-exclusion requests you have set.
Contact you with responsible gambling messaging where our systems flag a.
Share relevant information with provincial responsible gambling authorities where.

If you are experiencing gambling-related difficulties, we encourage you to reach out to:

ConnexOntario: 1-866-531-2600 (Ontario players).
Problem Gambling Helpline: 1-888-230-3506.
iGamblingOntario.ca for Ontario-specific.

Self-exclusion requests are processed promptly. Data relating to self-exclusion is retained for the full duration of the exclusion period and for the legally required period thereafter.

12. Children and Minors

Our services are strictly for individuals who are 19 years of age or older (or 18 in Alberta and Quebec where applicable). We do not knowingly collect personal information from anyone below the applicable legal gambling age. If we become aware that we have collected data from a minor, we will delete it promptly and close the associated account. Age verification is conducted at the point of registration as required by applicable gaming regulations.

13. International Data Transfers

While we are a Canada-focused platform, some of our third-party service providers may process data outside of Canada. Where this occurs, we take steps to ensure that your information receives a comparable level of protection, including through the use of standard contractual clauses or equivalent safeguards recognised under Canadian law. We will not transfer your data to jurisdictions that do not offer adequate privacy protections without your explicit consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting the updated policy on our website with a revised Last Updated date. For significant changes, we may also notify you by email at the address associated with your account.

Your continued use of our platform following notification of changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact our Privacy Officer:

Tonybet Canada — Privacy Officer.

Email: [email protected].

You may also contact the Office of the Privacy Commissioner of Canada at priv if you believe your privacy rights have been violated and you are not satisfied with our response.